Terms and Conditions
- IV therapy trades under My Inner Vessel Therapy (ABN 28441328148).
- IV Therapy defines therapy as the act of caring for someone or the method of caring. The use of the word Therapy is influenced by the Greek word for “Healing.” In this case, IV Therapy will provide humanistic therapeutic approaches to embrace the wholeness of a human experience.
- Customers are those who are engaged in the services of IV Therapy programs, service, and courses.
Our Prices and Fees
- All prices are set in Australian Dollars.
- All prices quoted, are for the listed and mentioned services only and are subject to change in line with third party providers, the Australian dollar, and other unforeseen circumstances.
- A customer may be required to enter an arrangement with third parties to allow for the services of IV Therapy to be provided. Any such agreements are between the Customer and the respective third parties. IV Therapy encourages Customer to review any terms and conditions prior to acceptance.
Payment of our Invoices
- To secure placement in a program, IV Therapy requires payment in full, upfront.
- If the Customer does not wish to pay in full, upfront, then at the sole discretion of IV Therapy the Customer must enter into a direct debit agreement with a third-party provider, which is to be introduced by IV Therapy
- If direct debit agreement is entered into, a non-refundable deposit to be paid by the Customer to IV Therapy is required. The non-refundable deposit is $1000.00 unless otherwise agreed.
- Throughout any program, IV Therapy requires payment for the services to be provided prior to the Customer engaging in the next stage of the program.
- Failure to make the requisite payment will result in services being placed on hold and the Customer place in any program cancelled.
Refund Policy and Cancelation Policy
- Upon commencement of the services, IV Therapy has a ‘no refund’ policy due to the individualized content of each program developed for the Customer. This is subject to Australian Consumer Law. If there are any issues with the packages or service you have been provided, please contact IV Therapy administrative team via email at: [email protected] We would like the opportunity to work with you in relation to your issues.
- With the exceptions provided by Australian Consumer Law, a customer may not cancel a program that they have purchased. IV Therapy has a finite capacity in relation to the services that it can provide and requires payment to cover the opportunity cost associated with the cancellation.
- In the event of illness certified by a medical professional, or other justifiable reason for withdrawal from a program, services may be suspended by the Customer upon request, in writing to [email protected]. Such withdrawal is at the discretion of IV Therapy. Should withdrawal be agreed, credit will be provided towards another program.
Our Services
- IV Therapy provides transformational mentoring, education and coaching in Neurolinguistics programming, Time-line Therapy®️, Hypnosis, Art therapy and physical training.
- IV therapy offer products and services to people under the age of 18 years through the Organisational structure only. The organisation must submit the parental consent form for each child, provided by IV Therapy.
- The services provided by IV Therapy are merely indicative and general in nature, the advice is not directive, nor does it amount to counselling, financial, nor legal advice. Any such advice should be sought from a qualified expert.
Customer code of Conduct
- You agree that you disclose any and all injuries and conditions that you have seen a medical officer for.
- You agree that IV Therapy may, in the provision of the services, ask personal questions and make requests for the specific purpose of reminding the Customer of their own, previously provided, intentions. If discussing personal issues may result in a risk to the Customer, then the Customer must disclose this prior to engaging the services of IV Therapy.
- You are responsible for the accuracy of their instructions and directions to IV Therapy. IV Therapy will not accept responsibility/liability for infringements or inaccuracies caused by any wrongly supplied instructions or materials.
- You are medically and mentally fit to undertake the personal development program offered by IV Therapy.
- You enter the program at your own risk. IV Therapy will not be held liable for any losses or damages caused because of services purchased from IV Therapy.
- You agree that any strategies implemented by IV Therapy remain the intellectual property of IV Therapy and may not be used outside the terms of this engagement, save for where expressly provided for.
- You are responsible for implementing relevant copyrights, licences, and permissions for use for any images, diagrams, data, as well as intellectual property of IV Therapy.
- The Customer agrees to be bound by the Code of Conduct expressed in clause 23, failing compliance with, IV Therapy may immediately terminate the agreement and cease to provide services without notice.
- The Customer must:
- Provide full Disclosure of all facts, matters and things relevant to this agreement.
- Give their 100% to the program.
- Allow the process to occur naturally.
- Disclose all known and potential injuries or other medical conditions.
- Communicate fully and respond to reasonable requests for information or directions from IV Therapy; and
- Comply with all laws.
- If IV Therapy terminates the agreement with the Customer pursuant to this clause, no refund is to be provided.
Instructor code of Conduct
- IV Therapy acknowledges that any personal information discussed during the provision of the services shall be kept in confidence and shall not be disclosed unless compelled at law.
- IV Therapy will take all reasonable steps to ensure that its employees and agents, and any subcontractors engaged for the purposes of this agreement, do not make public or disclose the Customer information and data which would reasonably be expected to be kept in confidence, unless legally compelled to do so.
- IV Therapy reserves the right to commission freelance support or outsource any task if it is felt it is in the best interests of the Customer or having regard to the operational requirements of IV Therapy. Any outsourced job remains the property/responsibility of IV Therapy and such services are deemed to be carried out ‘indirectly’ by IV Therapy.
- IV therapy makes no guarantee or warranties, either express or implied, outside of that required by Australian Consumer Law.
Privacy
- IV Therapy takes your privacy seriously. IV Therapy will protect your personal information regarding the use of personal information as required by Australian Privacy Laws Privacy Laws as well as European requirements for Customer’s based in that location. IV Therapy will not use your personal information except for the purpose of engaging in and completing a transaction necessary to the provision of the services, and/or to comply with any reporting requirements (such as taxation returns or Government Directives). The Customer must ensure that before disclosing any personal information to IV Therapy that the Customer is entitled to disclose that information as required by the Australian Privacy Laws. If the Customer becomes aware of any breach or alleged breach of the Privacy Laws concerning information disclosed by IV Therapy to the Customer or any other party, or by the Customer to IV Therapy, then the Customer must notify IV Therapy immediately via the email to [email protected]. Likewise, IV Therapy will notify the Customer, and if necessary, the Office of the Australian Information Commissioner if IV Therapy becomes aware of any breach or any alleged breach of the Privacy Laws concerning information disclosed.
Security
- Any transactions completed online with IV Therapy are completed using SSL technology, which provides the high-level encryption for online transactions.
- In the event the Customer’s credit card information is taken by IV Therapy for the purposes of making a credit card transaction to purchase a package the credit information is destroyed after the transaction is successfully made. This is an essential element of IV Therapy’s engagement.
- Any online payment that is transacted via third party providers is subject to the terms and conditions imposed by those providers.
General
- IV Therapy reserves all rights in relation to intellectual property created and used by it on its website, social media platforms and in any documentation. IV Therapy has taken every measure to ensure that it has permission to use the intellectual property of others. Any misuse of copyrighted material by Customers or users of any website, social media platform or publication operated by V Therapy is strictly prohibited.
- Customers agree that IV Therapy may photograph or otherwise record the delivery of the services connected to the program, including photographing, or recording the Customer, which may identify the Customer. The Customer agrees that this material may be used in marketing material by IV Therapy this also includes any testimonials provided by Customers.
- Terms and Conditions may be changed at any time without prior notice to its customers. Notification will be sent to all Customers at the time of the Terms and Conditions alterations.
- IV Therapy shall be under no liability if it should be unable to carry out any provision of this agreement for any reason beyond its control.
- The Customer is agreeing fully to IV Therapy’s Terms and Conditions of Trade by electing to engage the services of IV Therapy.
- Participating in recorded sessions as part of a program or group container is deemed to be providing consent to use pictures, video, or audio recordings for future evergreen production of the course or program. The customer acknowledges that any reproduction thereof shall remain the property of IV Therapy.
- When you purchase any product or service, enter any of our free and paid memberships, book a discovery call or request access to a free product, you are giving permission to opt-into marketing communications with us.
- We may, from time to time, send you newsletters, invitations, and updates about our services to which you can opt-out of at any time.
How we care for your personal information
This is the Privacy Policy of My Inner Vessel Therapy.
We are committed to protecting your privacy, whether you are a contact, customer, supplier or employee. We are also committed to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and Articles 13 and 14 of the General Data Protection Regulation (GDPR).
This policy describes how we manage your personal information
1. The kinds of personal information we collect
1.1 If you engage with IV Therapy via this website, we may ask to collect personal information from you, including:
(a) contact details such as name, role, occupation, address, email address, mobile number;
(b) information relating to your wellbeing and lifestyle as well as circumstances and affairs relevant to the areas in which we are working;
(c) information regarding communications with you and your attendance on webinars, workshops, courses, programs and promotional events held by IV Therapy;
(e) if you are an employee or prospective employee, information about your qualifications, skills and work experience; and
(f) if you are a supplier or prospective supplier, information about your business skills, services, products and prices.
2. How we collect your personal information
2.1 We may collect your personal information by various means including when:
(a) you contact IV Therapy with a question, comment or inquiry;
(b) you subscribe to a newsletter or are in a program or course;
(c) you attend a workshop or event where IV Therapy are hosting or presenting;
(d) you correspond with IV Therapy Team on social media platforms such as Facebook, Instagram or similar sites;
(e) you purchase a product or service from IV Therapy
(f) you provide information relating to your business; or
(g) you visit the website at www.
2.2 Where practicable we will only collect personal information about you directly from you. However, in some circumstances we may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy, the Privacy Act and the GDPR, we will destroy or de-identify such information within a reasonable period.
2.3 If you do not provide personal information when requested to do so, we may not be able to carry out your instructions or achieve the purpose for which the information has been sought.
3. The purposes for which we collect, hold, use and disclose personal information
3.1 We may collect, hold and use your personal information in order to:
(a) respond to your enquiries;
(b) provide services including coaching and mentoring;
(c) employ competent and diligent personnel;
(d) monitor or improve the use of and satisfaction with our services; and
(e) let you know about industry developments, Nadine Muller and NMCM expertise and services that may be of interest to you.
3.2 We will only disclose personal information:
(a) in order to carry out the instructions of our Customer; and
(b) subject to my confidentiality obligations, when using services in support of the business.
4. The parties to whom your personal information is disclosed
4.1 Subject to any confidentiality obligations, we may share some relevant personal information with:
(a) our Customer management system (Dubsado), our payment systems (Stripe), and our website and email marketing provider (Kajabi), and our Customer coaching platform (Notion) for the purposes of providing you with support via services, programs and courses, coaching and mentoring, newsletter, invitations and updates; and
(b) third party service providers who assist me with archival, auditing, accounting, legal, business consulting, website or technology services.
4.2 We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act and the GDPR – for example, where we have reasonable grounds to suspect that you may be of harm to yourself or others.
4.3 If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with us via the contact information below to discuss this personally.
5. Disclosure of information outside the jurisdiction of collection
5.1 We will use all reasonable means to protect the confidentiality of your personal information while in our possession or control. We will not knowingly share any of your personal information with any third party other than the service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. However, some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
6. Opting into marketing communications
6.1 When you purchase any product or service, enter into any of our free and paid memberships, book a discovery call or request access to a free product, you are giving permission to opt-into marketing communications with us.
6.2 We may, from time to time, send you newsletters, invitations and updates about our services to which you can opt-out of at any time.
7. Opting out of marketing communications
7.1 We may, from time to time, send you newsletters, invitations and updates about our services. We will only do so if you have requested to receive such communications through a double opt-in process. You can opt out of receiving any further such communications by notifying us using our contact details below, or by clicking the “unsubscribe” option at the bottom of any marketing email received from us.
8. Security
8.1 We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. We use cloud storage for personal information with Dubsado, Kajabi and G-Suite. These companies are subject to encryption and protection that can be found on their websites. If you are in communication with us via electronic means such as email, Zoom, contact forms, Instagram or Facebook and Notion, we do not have full control over the transmission or storage or any personal information disclosed.
You agree that by participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.
9. Correction/updating personal information
9.1 If you request to correct your personal information these actions can be taken by contacting me with the updated information to:
10. Notification of Changes
10.1 If there is a change to the Privacy Policy, a copy of the revised policy will be on the website:
11. Complaints / Contact Us
If a breach of this Privacy Policy occurs you may contact us by emailing the following address:
Princess Rull
Email:
We will endeavor to respond to any complaint within 30 days.
